Many players have questions about Casushi before they deposit their first euro — here are the honest answers. This guide covers everything from prerequisites to wagering math and safety tips.
Prerequisites
- A valid email address and a secure password.
- Proof of identity (passport or driving license) for verification.
- A payment method: Visa, Mastercard, Skrill, Neteller, or bank transfer.
- Age 18+ (or legal age in your jurisdiction).
- Stable internet connection; the casino works on any device via browser (no app needed).
Step-by-Step Sign-Up
- Click the Sign Up button on the homepage.
- Fill in your email, create a username, and set a strong password.
- Select your country, currency, and preferred language.
- Enter personal details (name, date of birth, address) exactly as on your ID.
- Accept the terms and conditions, then submit.
- Verify your email via the link sent to your inbox.
- Make your first deposit and claim the welcome bonus if desired.
Wagering Calculation
Understanding wagering requirements is crucial. Let’s calculate using a typical offer: 100% bonus up to €100 with a 35x wagering requirement on deposit + bonus.
Example: Deposit €50, receive €50 bonus. Total balance = €100. Wagering requirement = (€50 + €50) × 35 = €3,500. That means you must place bets totaling €3,500 before withdrawing any winnings from the bonus.
Expected loss calculation: Assume an average RTP of 96% (house edge 4%). On €3,500 wagered, expected loss = 4% × €3,500 = €140. Since your initial deposit is €50, you are likely to lose your deposit before meeting the requirement. Always factor in the house edge.
Formula: Turnover needed = (Deposit + Bonus) × Wagering Multiplier. For example, deposit €20, bonus €20, multiplier 30x → turnover = (20+20)×30 = €1,200.
Is It Safe?
The casino operates under a Curacao eGaming license. While this provides basic oversight, it does not offer the same player protection as MGA or UKGC licenses. Important: Winnings from Curacao-licensed casinos may be subject to local income tax in your country, unlike some locally licensed sites. Always check your local tax laws. The site uses SSL encryption for data security.
Banking & Payments
| Payment Method | Deposit Speed | Withdrawal Speed | Min/Max |
|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | €10–€5,000 |
| Skrill | Instant | 24–48 hours | €10–€10,000 |
| Neteller | Instant | 24–48 hours | €10–€10,000 |
| Bank Transfer | 1–3 days | 5–7 business days | €25–€5,000 |
Withdrawals are processed once account verification is complete. Note that some deposit methods may not be available for withdrawals.
When Things Go Wrong
- Bonus not credited: Check if you entered the bonus code during deposit. Contact support with your deposit confirmation.
- Withdrawal pending for days: Verify your account fully first. If already verified, contact live chat to ask for status update.
- Connection issues: Clear browser cache or try a different device. The site is mobile-optimized, so you can access it from any browser.
- Forget password: Use the “Forgot Password” link on the login page. A reset link will be emailed.
- Self-exclusion: Request via support to close your account temporarily or permanently. Keep records of the request.
Pro Tips
Compare deposit and withdrawal speeds to manage your bankroll effectively.
| Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets (Skrill, Neteller) | Instant | 24–48 hours |
| Credit/Debit Cards | Instant | 3–5 days |
| Bank Transfer | 1–3 days | 5–7 days |
Always use the fastest withdrawal method to avoid delays.
Common Questions
How long does it take to verify my account?
Typically 24–48 hours after submitting documents. Incomplete information can cause delays.
Can I cancel a withdrawal?
Yes, as long as it is still pending. Contact support to cancel and the funds return to your balance.
Is there a mobile app?
There is no dedicated app, but the website is fully optimized for mobile browsers and works like a progressive web app (PWA).
What is the minimum deposit?
Deposit minimums vary by payment method, typically €10 for most options.
Are there any country restrictions?
Yes, players from certain countries cannot register. Check the terms or contact support.
How do I close my account permanently?
Send a request to customer support requesting permanent closure. They will process it and confirm.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly limits in your account settings.
Understanding these basics will help you enjoy the casino responsibly. Always gamble within your means and read the bonus terms thoroughly.